You can reach us either through “Contact Us” tab in the website or e-mail us on firstname.lastname@example.org or whatsapp us at 7871086807 [Phone calls will not be responded in this number]. We will respond within 24 hours (Excludes Saturday, Sunday and Public Holidays).
Once the payment has been made successfully, you will receive an confirmation mail with the order ID to your registered e-mail address.
Orders will be dispatched within 2-4 working days (Excludes Saturday, Sunday and Public Holidays). In case, if you require your order to be shipped early, send us details by e-mail with your Order ID & we will accommodate such requests on best effort basis only.
Once the order has been shipped, you will receive an e-mail regarding the order shipment update which contains the shipment number with a hyper link for online tracking of the same. If you do not receive the shipment within expected timelines [Refer Shipment Policy], please get in touch with us.
*All the above delivery schedule are applicable post shipment of orders
We have partnered with DTDC & India Post [Speed Post] depending on the serviceability of your location.
Yes we can do it on best effort basis, subject to the order is not already dispatched. Please write to us from your registered e-mail ID along with the Order ID & your preferred date of shipment.
Yes we can do it on best effort basis, subject to the order is not already dispatched. Please write to us from your registered e-mail ID along with the Order ID & your preferred new address / phone number.
Orders placed can be cancelled within 2 Hours and not anytime later.
10. Why was earring stem bent in the parcel received?
Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage. You just have to straighten it. :)
11. Why does CASH ON DELIVERY orders take a longer time?
COD is a service rendered by a third party vendor where we do not have the control of immediate booking, it takes time between checking for confirmation on pin codes then the pickup is scheduled, and the transit is longer than the pre booked orders.