For all online-order enquiries, please contact our customer support team:

WhatsApp: +91 78719 86807
Email: support@kattam.in

Our team aims to respond during business hours. Response times may vary during weekends, public holidays and busy sale periods.

Online-order enquiries, returns, replacements and cancellations cannot be processed directly at our physical Experience Centre.

Once your order is successfully placed and confirmed, you will receive an order confirmation through your registered email address, SMS or WhatsApp, depending on availability.

For Cash on Delivery orders, confirmation is subject to successful payment of the mandatory ₹500 token advance and completion of order verification.

Please keep your Order ID for future reference.

Orders are generally processed within 24–48 working hours and normally dispatched within 2–5 working days after confirmation.

Processing time is included within the estimated dispatch period.

Working days are Monday to Friday, excluding public holidays.

Dispatch may take longer during festive seasons, promotional sales or periods of high order volume.

Once your order has been dispatched, tracking details will be shared through your registered email address, SMS or WhatsApp, depending on availability.

You can use the tracking link to monitor your shipment.

For tracking assistance, contact our online support team with your Order ID.

Estimated delivery timelines after dispatch are:

Tamil Nadu 2–4 working days
South India (excluding Tamil Nadu) 4–6 working days
Rest of India 5–7 working days

COD orders may take approximately 5–8 working days after dispatch.

Delivery timelines are estimates and may vary due to courier operations, weather conditions, holidays or other circumstances beyond our control.

Yes, you may request a delayed dispatch before your order has been packed or dispatched.

Please contact our online support team with your Order ID and preferred dispatch date.

Such requests are subject to operational feasibility and cannot be guaranteed.

Express shipping may be available for selected pincodes at an additional charge.

Please contact us before placing your order or immediately after placing it to check availability.

Express shipping requests are handled on a best-effort basis, and delivery dates cannot be guaranteed unless specifically confirmed.

KATTAM follows a replacement-first policy for approved damage, incorrect-product or eligible replacement claims.

If the same product is unavailable, eligible store credit will be issued for use on www.kattam.in.

Cash or bank refunds are not ordinarily provided for change-of-mind requests or claims where replacement or store credit is an appropriate remedy.

Where a monetary refund is required under applicable consumer protection laws, the appropriate refund will be provided.

For damaged, incorrect or missing products, please contact us within 24 hours of delivery, along with clear photographs and a complete, continuous and unedited unboxing video.

Once an order has been successfully placed and confirmed, customer-requested cancellation is not permitted under our standard policy.

There is no 2-hour cancellation window or 8% cancellation option.

This applies to confirmed prepaid, COD and international orders, subject to applicable consumer protection laws.

Online-order cancellation requests cannot be processed at our physical Experience Centre.

es! KATTAM offers international shipping to eligible countries.

Our standard international shipping charges start from:

• Singapore & Malaysia: ₹1,680
• Other eligible countries: ₹1,980

These base charges generally apply to shipments weighing up to 0.5 kg. Additional charges may apply for higher weight or destination-specific surcharges.

International orders are normally dispatched within 3–5 working days, with estimated delivery in 5–10 business days after dispatch, subject to customs clearance.

International shipments are generally sent on a duties-unpaid basis. Customers are responsible for applicable customs duties, import taxes and clearance charges.

Please refer to our International Shipping Policy for complete details.

Once an order has been confirmed, additional products generally cannot be added.

We recommend placing all required products together in a single order, particularly for international purchases.

Separate international orders cannot normally be combined because of payment, invoice and customs-documentation requirements.

Yes! Cash on Delivery is available for eligible domestic orders and serviceable pincodes.

A COD handling charge of ₹180 applies, and a ₹500 token advance must be paid before the order is confirmed.

The remaining balance is payable at delivery.

COD is not available for international orders.

We verify COD orders through IVR, WhatsApp, SMS or phone to confirm genuine purchases, accurate delivery details and customer availability.

This helps us reduce fraudulent orders, delivery failures and Return to Origin (RTO) shipments.

Orders may be cancelled if verification or mandatory token payment is not completed.

Customers with repeated COD refusals or RTO history may be restricted to prepaid orders.

COD orders require additional verification, token-payment confirmation and courier processing before dispatch.

Therefore, COD orders may take slightly longer than prepaid orders.

Estimated COD delivery is generally 5–8 working days after dispatch, depending on the destination and courier partner.

Yes! KATTAM has an Experience Centre in Adyar, Chennai.

Please contact us for the current location and visiting hours before planning your visit.

Important: Online and physical-store purchases are handled separately.

• Online orders cannot be collected from the store without prior written confirmation.
• Online-order returns, replacements, cancellations and refunds cannot be processed at the physical store.
• Customers should not bring online-purchased products to the Experience Centre for return or exchange without written approval.
• Online-order support must be contacted through WhatsApp or email.
• Online and in-store offers, prices and promotional codes may differ.

Yes! Same-day pickup is available for eligible confirmed orders placed before 10:00 AM, subject to product availability and order readiness.

Pickup Window: 3:00 PM – 5:00 PM, Monday to Saturday, excluding public holidays.

Customers must arrange and pay for their own pickup through Dunzo, Porter, Swiggy Genie or another available delivery service.

Please wait for confirmation from our team before arranging pickup.

Same-day pickup is a separately confirmed service and does not mean customers can directly collect online orders from the physical Experience Centre.

KATTAM fashion jewellery does not carry a lifetime guarantee or warranty unless specifically mentioned on the product page.

To maintain your jewellery:

• Avoid direct contact with water.
• Keep jewellery away from perfumes, cosmetics and chemicals.
• Store products in a dry place.
• Handle delicate stones and embellishments carefully.

Product longevity depends on usage, handling and care.

This does not affect rights relating to defective or misdescribed products under applicable law.

No. KATTAM does not currently provide jewellery rental services.

All products available for purchase are sold through our website or physical Experience Centre.

No. Unless specifically mentioned in an offer, only one coupon or promotional code can be applied to an order.

Multiple discount codes cannot be combined.

Store credit may not be combined with selected promotional offers.