Terms and Conditions

Last Updated: October 2026

Welcome to KATTAM.

This website, www.kattam.in, is operated by KATTAM. Throughout these Terms & Conditions, the terms "KATTAM", "we", "us" and "our" refer to KATTAM.

By accessing our website, browsing our collections, placing an order or using our services, you agree to these Terms & Conditions and the applicable policies published on our website.

Please read these terms carefully before placing an order.

These Terms should be read together with our:

Shipping Policy
Returns, Refunds & Cancellation Policy
International Shipping Policy
Privacy Policy

Nothing in these Terms limits any mandatory rights available to customers under applicable consumer protection laws.

1. General Conditions

By using www.kattam.in, you confirm that you are legally capable of entering into a purchase transaction or are using the website with the involvement of a parent or legal guardian where required.

Customers agree to:

Provide accurate and complete information.
Use the website only for lawful purposes.
Review product details before purchasing.
Comply with the applicable store policies.
Avoid fraudulent or unauthorised transactions.

KATTAM reserves the right to refuse or restrict service where reasonably necessary due to suspected fraud, misuse, payment failure or other legitimate operational reasons.

2. Online Store & Physical Experience Centre

KATTAM operates through two purchasing channels:

Online Store: www.kattam.in

Physical Store: KATTAM Experience Centre, Adyar, Chennai.

Online and physical-store purchases are managed through their respective billing, inventory, fulfilment and customer-support processes.

Online Purchases

All purchases made through www.kattam.in are classified as online orders.

For online purchases:

Order-related queries must be directed to KATTAM's online customer support team.
Online orders cannot be collected from the physical store unless specifically approved in advance.
Online-order returns, replacements, cancellations and refund-related requests cannot be processed directly at the physical store.
Customers must not bring online-purchased products to the Experience Centre for return or exchange without prior written authorisation.
The physical store cannot issue store credit or process refunds for online orders.
Online promotional offers, prices and coupon codes may differ from physical-store offers.

Physical Store Purchases

Purchases made directly at the KATTAM Experience Centre are classified as physical-store purchases.

Physical-store billing and purchase-related enquiries should be directed to the store team.
In-store purchases are subject to the applicable terms communicated at the time of sale.
Website-exclusive discounts and promotional offers may not apply to physical-store purchases.
Physical-store purchases cannot automatically be returned or exchanged through the online order process.

Important: The KATTAM Experience Centre is not a designated processing centre for online-order returns, replacements, cancellations, refunds or complaints.

Any exception, including an authorised product handover or collection, must be confirmed in writing by KATTAM before visiting.

3. Product Information & Accuracy

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions and other information displayed on our website are accurate.

However, minor variations may occur due to:

Photography and lighting.
Device screen settings.
Display brightness.
Handcrafted production methods.
Natural variations in stones, beads and materials.

Customers are requested to review the product description, dimensions, materials and care instructions before purchasing.

Minor handcrafted variations are not automatically considered manufacturing defects.

If a product is materially different from its description or is defective, the customer may contact our support team for assistance under the applicable policy and consumer protection laws.

4. Product Availability

All products displayed on our website are subject to availability.

KATTAM reserves the right to:

Limit quantities available for purchase.
Discontinue products.
Correct inventory inaccuracies.
Refuse orders where necessary.
Cancel orders that cannot be fulfilled.

If a prepaid order cannot be fulfilled because of product unavailability or another issue attributable to KATTAM, the applicable amount paid for the cancelled order will be refunded through an appropriate payment method.

5. Pricing & Taxes

All product prices are displayed in Indian Rupees (INR) unless otherwise indicated.

Prices may be revised without prior notice.

Applicable taxes and shipping charges will be displayed at checkout or otherwise communicated before order confirmation.

KATTAM reserves the right to correct genuine pricing, discount, description or technical errors.

Where a material error affects an order, KATTAM may contact the customer to clarify the issue or cancel the affected order and refund the applicable payment.

6. Promotions, Discounts & Coupon Codes

KATTAM may offer promotional campaigns, coupon codes and special discounts from time to time.

Unless otherwise stated:

Only one coupon code may be applied per order.
Multiple promotional codes cannot be combined.
Certain offers may apply only to selected products.
Promotional offers may have limited validity.
Store credit may not be combined with selected offers.
Online and physical-store promotions may differ.

Products purchased under offers such as Buy 1 Get 1, Buy 2 Get 1, Buy 2 Get 2, clearance sales or other special promotions are not eligible for voluntary returns or exchanges due to change of mind, sizing or personal preference.

This does not exclude remedies available for defective, damaged, incorrect or misdescribed products under applicable law.

7. Order Placement & Confirmation

Customers must provide complete and accurate information during checkout, including:

Full name.
Email address.
Mobile number.
Billing address.
Shipping address.
Correct pincode or postal code.
Payment information.

An order is considered confirmed once the applicable payment or COD verification requirements have been successfully completed and KATTAM has accepted the order.

An order confirmation will generally be sent through the registered email address, SMS or WhatsApp.

Customers are responsible for reviewing their order details before completing checkout.

8. Payment Methods

KATTAM accepts supported payment methods displayed at checkout.

These may include:

Credit cards.
Debit cards.
UPI.
Net banking.
Other supported payment services.
Cash on Delivery for eligible domestic orders.

Payments may be processed through authorised third-party payment gateways.

KATTAM does not guarantee the availability of every payment method for every customer, order or destination.

All payments are subject to successful authorisation and verification.

9. Cash on Delivery (COD)

Cash on Delivery is available for eligible domestic orders and serviceable pincodes.

COD Charges

COD Handling Charge: ₹180 per order.
Mandatory Token Advance: ₹500 to confirm a COD order.
Remaining Balance: Payable at the time of delivery.

The ₹500 token is adjusted against the total order value and is not an additional charge.

COD orders will be processed only after the required token payment and verification are completed.

COD Verification

KATTAM may verify COD orders through WhatsApp, SMS, IVR, phone or other authorised methods.

COD orders may be declined or cancelled because of:

Incomplete delivery information.
Unreachable customers.
Failed verification.
Non-payment of the mandatory token.
Repeated COD refusals.
Previous Return to Origin (RTO) history.
Suspected fraudulent transactions.

Customers with repeated COD refusal or RTO history may be restricted to prepaid orders for future purchases.

Any treatment of the COD token following cancellation, refusal or failed delivery will be subject to the terms communicated at checkout and applicable law.

10. Domestic Shipping

KATTAM provides domestic shipping to eligible Indian pincodes.

Free Shipping

Free standard shipping is available on prepaid domestic orders above ₹999.

Orders of ₹999 or below may incur applicable shipping charges.

Free prepaid shipping does not apply to COD orders.

Processing & Dispatch

Order Processing: Generally within 24–48 working hours.
Order Dispatch: Normally within 2–5 working days.
Working Days: Monday to Friday, excluding public holidays.

The processing period is included within the estimated dispatch timeline.

Estimated Delivery After Dispatch

Delivery Region	Estimated Delivery
Tamil Nadu	2–4 working days
South India (excluding Tamil Nadu)	4–6 working days
Rest of India	5–7 working days

COD orders may take approximately 5–8 working days after dispatch.

Delivery timelines are estimates and may vary due to courier operations and circumstances beyond KATTAM's reasonable control.

For complete information, please refer to our Shipping Policy.

11. Same-Day Pickup – Chennai

Same-day pickup may be available in Chennai for eligible confirmed orders placed before 10:00 AM, subject to product availability and order readiness.

The usual pickup window is 3:00 PM to 5:00 PM, Monday to Saturday, excluding public holidays.

Customers must arrange and pay for their own third-party pickup service, such as Dunzo, Porter or another available delivery partner.

Pickup must not be arranged until KATTAM confirms that the order is ready.

Same-day pickup is a separately confirmed fulfilment service and does not mean customers may visit the physical Experience Centre to collect online orders without prior approval.

12. Preorders & Pre-Booking Products

Certain products may be available for preorder or pre-booking.

If an order contains both ready-to-ship and preorder products, the entire order will normally be dispatched once all products are available.

Customers may request separate dispatch of available products.

An additional ₹99 split-shipment charge may apply.

Preorder timelines may differ from standard dispatch timelines and will depend on the product's availability.

13. International Orders & Shipping

KATTAM offers international shipping to eligible destinations, subject to courier availability and destination-country regulations.

International Shipping Charges

Singapore & Malaysia: Base shipping charge of ₹1,680.
Other eligible countries: Base shipping charge of ₹1,980.
Base charges generally apply to shipments up to 0.5 kg.

Additional charges may apply for higher actual or volumetric weight, remote destinations or courier surcharges.

International Dispatch & Delivery

Dispatch: Normally within 3–5 working days.
Estimated Delivery: Approximately 5–10 business days after dispatch.

Customs & Import Duties

International orders are generally shipped on a duties-unpaid basis.

Customers are responsible for applicable:

Import duties.
Customs charges.
VAT, GST or local taxes.
Customs-clearance fees.
Destination-country handling charges.

International orders are not eligible for standard voluntary returns, exchanges or cancellations after confirmation.

For complete information, please refer to our International Shipping Policy.

14. Order Cancellation Policy

Once an order has been successfully placed and confirmed, customer-requested cancellations are not permitted under KATTAM's standard policy.

KATTAM begins inventory allocation, quality checks, packing and fulfilment shortly after confirmation.

Accordingly:

There is no 2-hour cancellation window.
There is no 8% cancellation option.
Confirmed prepaid orders cannot be voluntarily cancelled.
Confirmed COD orders cannot be voluntarily cancelled.
Confirmed international orders cannot be voluntarily cancelled.
Courier-related delays do not automatically qualify an order for cancellation.
Online orders cannot be cancelled through the physical store.

Cancellation by KATTAM

KATTAM may cancel an order where reasonably necessary due to:

Product unavailability.
Payment failure.
Failed COD verification.
Suspected fraud.
Incorrect pricing or technical errors.
Shipping restrictions.
Operational inability to fulfil the order.

If KATTAM cancels a paid order before fulfilment, the applicable payment will be refunded through an appropriate method, subject to applicable law.

Nothing in this section excludes a cancellation or refund right that must be provided under applicable law.

15. Returns, Replacements & Refunds

KATTAM follows a No Return / No Exchange Policy for products delivered in good condition.

Returns or exchanges are not accepted for voluntary reasons such as:

Change of mind.
Personal preference.
Size or measurement expectations.
Product weight expectations.
Minor colour variations caused by lighting or screen settings.
Product suitability.
Normal handcrafted variations.

Damaged, Incorrect or Missing Products

Customers should report transit damage, incorrect products, missing items or quantity discrepancies within 24 hours of delivery.

Customers are required to provide:

Order ID.
Clear photographs.
A complete, continuous and unedited unboxing video.

The video should begin before the sealed parcel is opened and show the complete unboxing process.

Claim Resolution

For approved claims:

Replacement of the same product is the preferred resolution.
If replacement is unavailable, eligible store credit may be issued.
Cash refunds are not ordinarily provided where replacement or store credit is an appropriate remedy.

Where required by applicable law, a monetary refund or another legally mandated remedy will be provided.

The 24-hour reporting period and unboxing-video requirements are intended to support claim verification and do not remove mandatory statutory rights.

For complete details, please refer to our Returns, Refunds & Cancellation Policy.

16. Store Credit

Store credit issued by KATTAM is subject to the following conditions:

It may be redeemed on www.kattam.in.
It cannot ordinarily be exchanged for cash.
It is not transferable unless specifically approved.
It may not be combined with selected promotional offers.
Applicable shipping charges may apply when redeeming store credit.
Any validity period will be communicated when the credit is issued.

Store credit issued as a discretionary commercial resolution is subject to these terms, without limiting mandatory consumer remedies.

17. Failed Deliveries & Return to Origin (RTO)

Customers are responsible for providing accurate delivery details and cooperating with courier delivery attempts.

A shipment may be returned to KATTAM because of:

Incorrect or incomplete delivery information.
Unreachable recipient.
Repeated unsuccessful delivery attempts.
Refusal to accept delivery.
Failure to pay the COD balance.
Failure to complete required customs formalities.

Additional shipping or reshipping charges may apply where a delivery failure is attributable to customer-provided information or refusal.

Repeated COD refusals or RTO history may result in future orders being restricted to prepaid payment.

Any applicable deductions or charges will be assessed according to the circumstances, the terms communicated at checkout and applicable law.

18. Customer Responsibility & Product Care

Customers are responsible for reviewing product details and following applicable care instructions.

Fashion jewellery may be affected by:

Water exposure.
Perfume.
Sweat.
Cosmetics.
Chemicals.
Improper storage.
Rough handling.

Unless specifically stated on a product page, KATTAM fashion jewellery does not carry a lifetime warranty or guarantee.

Damage caused by misuse, improper handling or failure to follow care instructions is not automatically eligible for replacement.

This does not exclude rights relating to products that were defective or misdescribed when supplied.

19. Website Content & Intellectual Property

All website content, including:

Brand names.
Logos.
Product photographs.
Graphics.
Text.
Product descriptions.
Videos.
Website designs.

is owned by KATTAM or used with appropriate authorisation, unless otherwise stated.

Customers may not reproduce, distribute, commercially exploit or misuse such content without permission from the relevant rights holder.

20. Prohibited Website Use

Customers must not use the website:

For unlawful or fraudulent activities.
To submit false information.
To impersonate another person.
To interfere with website security.
To distribute malicious software.
To misuse customer information.
To infringe intellectual-property rights.
To disrupt website operations.
To conduct unauthorised commercial activities.

KATTAM may restrict access or refuse service where misuse is identified, subject to applicable law.

21. Third-Party Services & Links

Our website may use or link to third-party services, including:

Shopify.
Payment gateways.
Courier partners.
Social media platforms.
Analytics services.
External websites.

These providers may operate under their own terms and privacy policies.

KATTAM is not responsible for independently operated third-party websites or services beyond the extent required by applicable law.

Customers are encouraged to review relevant third-party terms where appropriate.

22. Customer Information & Privacy

KATTAM collects and processes customer information for legitimate purposes, including:

Order processing.
Payment verification.
COD verification.
Shipping and delivery.
Customer support.
Returns and replacements.
Fraud prevention.
Marketing where permitted.
Compliance with legal obligations.

Personal information is handled in accordance with our Privacy Policy.

Customers may contact support@kattam.in for privacy-related enquiries.

23. Website Availability & Technical Errors

KATTAM makes reasonable efforts to maintain the accuracy and availability of its website.

However, temporary interruptions or errors may occur due to:

Website maintenance.
Hosting issues.
Technical failures.
Third-party service disruptions.
Network interruptions.
Events beyond our reasonable control.

We reserve the right to correct website errors and make necessary operational updates.

Nothing in this section excludes responsibility that cannot lawfully be limited.

24. Limitation of Liability

To the maximum extent permitted by applicable law, KATTAM will not be liable for indirect or consequential losses arising from website use or purchases where such liability may lawfully be excluded.

KATTAM's liability will be determined according to the nature of the claim, the circumstances and applicable law.

Nothing in these Terms excludes or restricts liability for fraud, legally recognised product defects or any other liability that cannot lawfully be excluded.

25. Indemnification

To the extent permitted by applicable law, customers agree to indemnify KATTAM against reasonable losses, claims or expenses arising directly from:

Fraudulent use of the website.
Unlawful activities.
Intentional misuse of KATTAM's services.
Material breaches of these Terms.

This provision does not apply to losses caused by KATTAM's own unlawful conduct or failures for which KATTAM is legally responsible.

26. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

27. Governing Law & Disputes

These Terms & Conditions are governed by the applicable laws of India.

Any dispute arising from website use or purchases will be handled in accordance with applicable Indian law.

Nothing in these Terms restricts a consumer's right to approach an appropriate consumer commission, court or other competent authority under applicable law.

28. Changes to Terms & Conditions

KATTAM may update these Terms & Conditions periodically to reflect:

Operational changes.
New services.
Payment or shipping updates.
Policy revisions.
Applicable legal requirements.

Updated Terms will be published on www.kattam.in, with a revised date where appropriate.

Changes will apply prospectively, subject to the terms communicated at the time of purchase and applicable law.

29. Contact Information

For questions regarding orders, payments, shipping, cancellations, replacements or these Terms & Conditions, please contact:

KATTAM Online Customer Support

WhatsApp: +91 78719 86807

Email: support@kattam.in

Website: www.kattam.in

Registered / Correspondence Address

KATTAM

No. 45, Kovilur Road

Karaikudi, Tamil Nadu – 630001

India

Physical Store

KATTAM Experience Centre

Adyar, Chennai, Tamil Nadu, India.

The Experience Centre is not a designated location for processing online-order returns, replacements, cancellations or refunds.

Please contact the online support team before visiting for any online-order-related matter.

30. Related Policies

By placing an order on www.kattam.in, customers acknowledge the applicable terms of our:

These policies form part of the terms governing purchases through KATTAM's online store, subject to applicable law.