🚚 Shipping Policy
Please read our Shipping Policy carefully before placing your order.
💳 Prepaid Domestic Shipping
- ✅ Free Prepaid Shipping on orders above ₹999
📦 Delivery in 3–6 working days
🕒 Preorders
If your order contains a pre-booking item, we’ll ship the complete order once all items are ready. If you’d like the other items earlier, we’re happy to dispatch them separately for a small ₹99 shipping fee.
💰 Cash on Delivery (Token COD)
- 💵 COD Charges: ₹180
🚚 Delivery in 6–8 working days
- 🔒 Token of ₹500 is mandatory to confirm the order
- ⚠️ COD orders with incomplete details, unreachable phone numbers, or previous rejections may be automatically cancelled to avoid delivery issues.
- 📦 Customers with previous RTO (Return to Origin) parcels will be eligible only for prepaid orders for their next purchase.
🌍 International Shipping
✈️ For international orders, please read our detailed International Shipping Policy.
🏠 Same-Day Pickup – Chennai Only
We offer same-day pickup in Chennai for confirmed orders placed before 10 AM. Once your order is ready, we’ll notify you to arrange your own Dunzo pickup.
- 🕘 Pickup Hours: 3 PM – 5 PM
- 🚫 Sunday Holiday
Please note: We do not book or pay for Dunzo services. Free shipping is applicable only for prepaid orders above ₹999.
📦 Order Processing & Delivery Timeline
- ⏱️ Processing Time: 24–48 working hours
- 📤 Dispatch: Within 5–8 working days from the date of order
🗓️ Estimated Delivery (Post-Dispatch):
– Tamil Nadu: 2–4 working days
– South India: 4–6 working days
– Rest of India: 5–7 working days
Once your order is dispatched, you’ll receive tracking details with the courier link via SMS or email. While we ensure timely dispatch, delivery delays may occasionally occur due to courier logistics beyond our control.
📹 A complete and continuous unboxing video is mandatory to claim any transit damage, loss, or replacement.
The video must clearly show the parcel being opened from its sealed condition until all products are fully shown.
Partial, edited, or post-opening clips will not be accepted as proof.
During festive periods or high-demand launches, delivery timelines may be slightly extended.
📞 Need Help?
For any shipping-related queries, reach us via WhatsApp at +91 7871986807 or email us at support@kattam.in.
