SHIPPING POLICY

At KATTAM, we take great care in processing, quality-checking, packing and dispatching every order to ensure a smooth shopping experience.

Please read our Shipping Policy carefully before placing an order on www.kattam.in. By placing an order, you acknowledge and agree to the shipping terms outlined below.

1. Domestic Shipping

Prepaid Orders

We offer FREE standard shipping across India on prepaid orders above ₹999.

For prepaid orders of ₹999 or below, applicable shipping charges will be displayed at checkout.

Free shipping applies only to eligible prepaid domestic orders and does not apply to Cash on Delivery (COD) orders.

Estimated Delivery Timelines

Once your order has been dispatched, the estimated delivery timelines are:

Delivery Location	Estimated Delivery
Tamil Nadu	2–4 working days
South India (excluding Tamil Nadu)	4–6 working days
Rest of India	5–7 working days

These timelines are estimates and may vary depending on courier serviceability, weather conditions, public holidays, festive periods and other circumstances beyond our control.

2. Order Processing & Dispatch

Every order undergoes quality checks and careful packaging before dispatch.

• Order Processing: Generally within 24–48 working hours.

• Order Dispatch: Normally within 2–5 working days from order confirmation.

• Working Days: Monday to Friday, excluding public holidays.

Processing time is included within the estimated dispatch period and is not an additional waiting period.

During festive seasons, promotional sales, new collection launches or periods of high order volume, processing and dispatch may take longer.

Customers will receive tracking details through their registered email, SMS or WhatsApp once the order is dispatched.

Important: Delivery timelines are calculated from the date of dispatch, not the date of order placement.

3. Cash on Delivery (Token COD)

Cash on Delivery is available for eligible domestic orders and serviceable pincodes.

COD Charges & Advance Payment

• COD Handling Charge: ₹180 per order.

• Mandatory Token Advance: ₹500 to confirm a COD order.

• Balance Payment: The remaining payable amount is collected at the time of delivery.

The ₹500 token is an advance against the order value and will be adjusted against the total payable amount. It is not an additional charge.

COD orders will be processed only after successful token payment and order verification.

COD Order Verification

To prevent fraudulent orders and unsuccessful deliveries, COD orders may undergo verification through WhatsApp, IVR, SMS or phone.

KATTAM reserves the right to cancel or decline a COD order under the following circumstances:

• Incomplete or incorrect delivery details.

• Unreachable or unresponsive customer.

• Failure to complete the mandatory ₹500 token payment.

• Failed COD verification.

• Repeated COD order refusals.

• Previous Return to Origin (RTO) history.

• Suspected fraudulent or suspicious transactions.

Customers with previous RTO or repeated COD refusal history may be restricted to prepaid orders only for future purchases.

COD Delivery Timeline

COD orders may require additional time for verification and courier booking.

Estimated COD delivery is generally 5–8 working days after dispatch, depending on the destination and courier partner.

4. Preorders & Pre-Booking Products

Some KATTAM products may be available for preorder or pre-booking.

If an order contains both ready-to-ship and preorder products, the entire order will normally be dispatched together once all products are available.

Customers who wish to receive available products earlier may request separate dispatch.

• Split Shipment Charge: ₹99.

• Separate dispatch is subject to product availability and operational feasibility.

• Preorder dispatch timelines may differ from standard orders.

Any product-specific preorder timeline communicated at the time of purchase will apply.

5. Same-Day Pickup – Chennai

KATTAM offers same-day order pickup in Chennai for eligible confirmed orders, subject to product availability and fulfilment readiness.

Eligibility & Pickup Timings

• Order Cut-Off: Before 10:00 AM.

• Pickup Window: 3:00 PM – 5:00 PM.

• Availability: Monday to Saturday.

• Closed: Sundays and public holidays.

Same-day pickup is available only after our team confirms that the order is ready for collection.

Pickup Arrangements

Customers may arrange their own pickup through Dunzo, Porter, Swiggy Genie or another suitable delivery service.

• KATTAM does not arrange or pay for third-party pickup services.

• Pickup charges are the customer's responsibility.

• Customers must wait for pickup confirmation before booking a delivery partner.

• Pickup location and instructions will be shared by our support team.

Important: Same-day pickup is a separately confirmed fulfilment service. Customers cannot visit the physical store or Experience Centre to collect an online order without prior approval.

6. Online Orders & Physical Store Policy

KATTAM operates through its official online store, www.kattam.in, and its physical Experience Centre in Adyar, Chennai.

To ensure accurate order tracking, inventory management and customer support, online and physical-store purchases are managed through their respective channels.

Online Orders

All orders placed through www.kattam.in are treated as online purchases.

For online orders:

• Order-related queries must be directed to KATTAM's online customer support team.

• Online orders cannot be collected from the physical store unless a pickup arrangement has been specifically confirmed.

• Customers cannot visit the physical store to request an online order cancellation.

• Online order returns, replacements, damage claims and store-credit requests cannot be processed directly at the physical store.

• Customers must not bring or courier online-purchased products to the physical store for returns or replacements without written authorisation.

• Online order payments, COD token payments and refunds or store-credit matters are handled through the online order support process.

• Online promotional offers, coupon codes and pricing may differ from physical-store offers.

Physical Store / Experience Centre Purchases

Purchases made directly at the KATTAM Experience Centre are treated as physical-store purchases.

• Physical-store billing and purchase-related queries should be directed to the store team.

• Physical-store purchases are subject to the applicable in-store purchase terms communicated at the time of sale.

• Online promotional codes and website-exclusive offers may not be applicable at the physical store.

• Physical-store purchases cannot automatically be returned or exchanged through the online order process.

Important Clarification

The KATTAM Experience Centre is not an online-order return, replacement, cancellation or complaint-processing centre.

Customers who purchase through the website must contact the online support team for assistance, even if they live near or visit the physical store.

Any exception, including in-person collection or authorised product handover, must be confirmed in writing by KATTAM before visiting.

Online Customer Support

WhatsApp: +91 78719 86807

Email: support@kattam.in

7. Express Shipping

Express shipping may be available for selected pincodes at an additional cost.

Customers requiring expedited dispatch or delivery should contact our support team before placing an order or immediately after order placement.

Express shipping requests are handled on a best-effort basis, subject to:

• Product availability.

• Order processing status.

• Courier serviceability.

• Additional shipping charges.

• Operational feasibility.

Express shipping and delivery dates are not guaranteed unless specifically confirmed by KATTAM.

8. Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email address, mobile number or WhatsApp, depending on the communication services available.

Customers can use the tracking link to monitor the shipment.

Courier tracking updates may occasionally take time to reflect the latest shipment movement.

If your order exceeds the estimated delivery timeline, please contact our online support team with your Order ID.

9. Shipping Address & Delivery Responsibility

Customers are responsible for providing complete and accurate delivery information at checkout, including:

• Recipient's full name.

• Complete delivery address.

• House/building number.

• Street and locality.

• City and state.

• Correct pincode.

• Active mobile number.

Address modifications may be considered only before the order enters fulfilment or dispatch and cannot be guaranteed.

If delivery fails because of an incorrect address, incomplete details, an unreachable recipient or repeated unsuccessful delivery attempts, additional reshipping charges may apply.

Customers are requested to monitor courier notifications and cooperate with delivery attempts.

10. Delivery Delays & Failed Deliveries

We make every reasonable effort to dispatch and deliver orders within the estimated timelines.

However, delays may occur due to:

• Courier or logistics disruptions.

• Weather conditions or natural disasters.

• Government restrictions.

• Public holidays.

• Remote or non-serviceable locations.

• Festive-season order volumes.

• Unexpected operational difficulties.

• Circumstances beyond KATTAM's reasonable control.

Such delays do not automatically qualify an order for cancellation.

If a shipment is returned to KATTAM because of incorrect customer details, repeated failed delivery attempts or refusal to accept delivery, any reshipment will be subject to review and applicable additional charges.

11. Transit Damage, Missing Items & Wrong Products

Every order is quality-checked before dispatch. However, if you receive a damaged, incorrect or incomplete shipment, please contact our online support team within 24 hours of delivery.

Mandatory Unboxing Video

A complete, continuous and unedited unboxing video is required to support claims involving:

• Transit-damaged products.

• Broken products.

• Missing products.

• Incorrect products.

• Quantity discrepancies.

Video Requirements

The video must:

1. Begin with the parcel in its original sealed condition.

2. Clearly show the shipping label and outer packaging.

3. Capture the complete parcel-opening process without cuts or pauses.

4. Clearly display every product received.

5. Show any visible damage or discrepancy.

Please also provide clear photographs of the affected product and packaging.

Incomplete, edited or post-opening videos may not be accepted as sufficient evidence.

Claim Resolution

All claims are subject to verification under our Returns, Replacements, Refunds & Cancellation Policy.

For approved claims:

• Replacement of the same product is the preferred resolution.

• If the product is unavailable, eligible store credit will be issued.

• Cash refunds are not generally offered for approved transit-damage claims.

Where return of an affected product is required, our support team will provide instructions.

Eligible return pickup will be arranged where available. Where pickup is unavailable, approved self-shipping expenses may be reimbursed up to ₹80.

Please do not bring damaged products or online-order returns directly to the physical store. All claims must be initiated and approved through online customer support.

This policy does not limit any rights available under applicable consumer protection laws.

12. Order Cancellation

Once an order has been successfully placed and confirmed, customer-requested cancellations are not permitted.

KATTAM begins inventory allocation, quality checks and order fulfilment shortly after confirmation.

Therefore:

• There is no 2-hour cancellation window.

• There is no 8% cancellation option.

• Confirmed prepaid and COD orders cannot be cancelled simply because of a change of mind.

• Courier delays do not automatically qualify an order for cancellation.

• The physical store cannot cancel orders placed through the website.

KATTAM may cancel an order where fulfilment is not possible because of product unavailability, payment failure, failed COD verification, suspected fraud or other legitimate operational reasons.

Where KATTAM cancels a paid order before fulfilment, the applicable amount will be returned through the appropriate payment method, subject to applicable law.

For complete terms, please refer to our Returns, Replacements, Refunds & Cancellation Policy.

13. International Shipping

KATTAM ships internationally to supported destinations.

International orders are governed by our separate International Shipping Policy.

International shipping charges, customs duties, import taxes, delivery timelines and return conditions differ from domestic orders.

International orders cannot be cancelled once confirmed under our standard policy.

Customers are responsible for applicable destination-country import duties, taxes and customs-clearance charges.

For complete details, please refer to our International Shipping Policy.

14. Contact & Customer Support

For all online order, shipping, tracking, COD, pickup and delivery-related queries, please contact:

KATTAM Online Customer Support

WhatsApp: +91 78719 86807

Email: support@kattam.in

Website: www.kattam.in

Please include your Order ID and registered contact details when contacting us.

Physical Store

KATTAM Experience Centre

Adyar, Chennai, Tamil Nadu.

For store location, visiting hours and in-store purchase enquiries, please contact KATTAM before visiting.

Registered / Correspondence Address

KATTAM

No. 45, Kovilur Road

Karaikudi, Tamil Nadu – 630001

India

Please note: The registered address and Experience Centre are not designated return-shipping addresses. Do not send products to either location without written return instructions from KATTAM.

15. Policy Updates

KATTAM reserves the right to update shipping methods, charges, estimated timelines and operational procedures from time to time.

Any updated policy will be published on our website. Changes will apply prospectively, subject to the terms communicated at the time of purchase and applicable law.

For further information, please refer to our Terms & Conditions, Returns, Replacements, Refunds & Cancellation Policy, and Privacy Policy.